Terms of service

Last updated: 13 May 2026

These Terms and Conditions govern access to, browsing and use of the YUGENZO website, as well as the purchase of products through this online store.

By accessing or browsing this website or making a purchase, you accept these Terms and Conditions and the other legal policies associated with the store, including the Privacy Policy, Shipping Policy and Returns and Refunds Policy.

If you do not agree with these Terms and Conditions, you must not use this website or make purchases through it.

1. Store owner

This online store is owned by:

YUGENZO
Sants 133, 2º1ª
08028 Barcelona
Spain

Contact email address:
hello@yugenzo.com

2. Purpose

Through this website, YUGENZO provides information about its brand universe and offers users a selection of products for online purchase.

These Terms govern the conditions applicable to use of the website and purchases made through the online store.

3. Use of the website

Users undertake to use this website lawfully, appropriately and respectfully, and not to use it for fraudulent or unlawful purposes or in any way that could harm the operation of the website, YUGENZO or third parties.

The website must not be used to:

carry out unlawful or fraudulent activities;
introduce viruses, malicious code or anything that could damage the website;
attempt to access third-party systems, accounts or data without authorisation;
copy, extract or reuse content without authorisation;
interfere with the normal operation of the store.

YUGENZO reserves the right to restrict, suspend or terminate access to the website or certain services in the event of misuse.

4. Products and availability

All products displayed in the store are subject to availability.

We aim to describe and display products as accurately as possible. However, slight variations in colour, texture, finish, size or presentation may arise from screen display, the nature of the materials or adjustments inherent in the production process.

YUGENZO reserves the right to modify, replace, limit or withdraw products at any time, without affecting orders already confirmed, unless there is a justified reason.

5. Prices

All prices are displayed in euros (€) and include applicable taxes where relevant.

Shipping costs, where applicable, will be shown separately during the purchasing process before the order is completed.

YUGENZO reserves the right to change prices, promotions and commercial conditions at any time, without affecting orders already confirmed.

In the event of an obvious error in a product price, YUGENZO may cancel the order and refund any amount paid, informing the customer of the issue.

6. Purchasing process

To make a purchase, users must follow the ordering process provided in the online store and supply the necessary information truthfully and completely, ensuring it is up to date.

Before confirming the order, customers can review the selected products, the price, shipping costs and the information entered.

Once the purchasing process is complete, the customer will receive an email confirmation.

Order confirmation does not prevent YUGENZO from cancelling or rejecting an order where there is a justified reason, such as unavailability, a pricing error, a payment issue, incomplete or incorrect information, suspected fraud or an inability to ship the order.

If YUGENZO cancels the order, any amount paid by the customer will be refunded.

7. Payment

Payment must be made using the methods available in the store at the time of purchase.

Transactions are processed through secure payment providers. YUGENZO does not store the complete bank card details used during the purchasing process.

Customers warrant that they are authorised to use the selected payment method and that the information provided is correct and complete.

8. Shipping

The conditions relating to order preparation, shipping areas, estimated delivery times, costs, tracking and issues are governed by our Shipping Policy, which forms part of these Terms and Conditions.

The delivery times stated are estimates and may be affected by circumstances beyond YUGENZO’s control, such as carrier issues, public holidays, periods of high demand, weather conditions or exceptional circumstances.

Customers are responsible for providing a correct, complete and up-to-date delivery address.

9. Returns, exchanges and withdrawal

The conditions applicable to returns, exchanges, issues, damaged products, incorrect orders and the right of withdrawal are governed by our Returns and Refunds Policy, which forms part of these Terms and Conditions.

Where recognised by applicable law, customers may exercise their right of withdrawal within the relevant statutory period, except where that right does not apply due to the nature of the product.

10. Promotions, discounts and codes

YUGENZO may occasionally offer promotions, discounts, promotional codes or special purchasing conditions.

These promotions will be subject to the conditions stated in each case and may be limited by date, availability, territory, product, minimum purchase amount or other specific conditions.

Unless expressly stated otherwise, discounts cannot be combined.

YUGENZO reserves the right to modify, suspend or cancel promotions where there is a justified reason or in the event of misuse.

11. Customer accounts

In some cases, users may create a customer account or use features associated with their purchasing information.

Users undertake to provide truthful, complete and up-to-date information and are responsible for keeping their login credentials confidential.

YUGENZO will not be liable for damage arising from misuse of an account for reasons attributable to the user.

12. Intellectual and industrial property

All content on this website—including texts, images, photographs, videos, design, visual identity, logos, names, compositions, graphic elements, structure, selection of content and brand experience—is owned by YUGENZO or used with authorisation, and is protected by applicable intellectual and industrial property law.

Reproduction, distribution, adaptation, communication to the public, extraction, reuse or use of this content is prohibited without YUGENZO’s prior written authorisation.

Unauthorised use of the content may give rise to liability as provided by law.

13. Third-party links and services

The website may include links, integrations or features provided by third parties, such as payment providers, technology tools, logistics services, marketing platforms or social networks.

YUGENZO is not responsible for the content, operation, policies or practices of third-party websites or services outside its control.

Use of those services may be subject to their own terms and policies.

14. Relationship with Shopify

This online store uses Shopify technology, which enables us to provide ecommerce services, order management, payments, checkout and other features needed to operate the store.

However, any purchase made through this store is made directly with YUGENZO.

Shopify may process certain personal data in accordance with our Privacy Policy and Shopify’s privacy policy.

15. Data protection

The processing of users’ personal data is governed by our Privacy Policy.

By using this website or making a purchase, users acknowledge that they have read and understood how their personal data is collected, used and protected.

16. Marketing communications

Where authorised by the user or where there is an applicable legal basis, YUGENZO may send communications relating to products, news, launches, promotions or brand content.

Users may unsubscribe from marketing communications at any time using the link included in the emails or by writing to:

hello@yugenzo.com

Unsubscribing from marketing communications will not prevent necessary emails relating to orders, payments, shipping, returns or customer service from being sent.

17. Liability

YUGENZO will not be liable for:

temporary interruptions to the website;
technical errors beyond its control;
damage arising from misuse of the website by the user;
issues attributable to external providers, carriers or third-party services;
errors caused by incorrect information provided by the customer;
delays or failures to perform resulting from force majeure or circumstances beyond YUGENZO’s control.

Nothing in these Terms limits the rights consumers have under applicable law.

18. Force majeure

YUGENZO will not be liable for delays, failures to perform or issues arising from causes beyond its reasonable control, including, among others, strikes, logistics problems, transport restrictions, natural disasters, technical failures, interruptions to external services, conflicts, public health emergencies or decisions by public authorities.

19. Changes to the Terms

YUGENZO may update these Terms and Conditions at any time to reflect legal, technical, operational or commercial changes.

The current version will always be the version published on this page.

Continued use of the website after changes have been published constitutes acceptance of the updated version, unless applicable law requires another form of consent.

20. Applicable law

These Terms and Conditions are governed by Spanish law.

In the event of a conflict or dispute, the parties submit to the courts having jurisdiction under the applicable consumer protection legislation.

21. Contact

If you have any questions about these Terms and Conditions, you can write to: