Shipping policy
Last updated: 14 May 2026
At YUGENZO, we prepare every order with the same care we put into creating our products. Below you will find general information about order preparation, shipping areas, delivery times, costs and tracking.
1. Order preparation
Orders are prepared from Monday to Friday, excluding public holidays.
We aim to process orders as quickly as possible. As a general guide, order preparation may take between 1 and 2 business days from payment confirmation.
During periods of higher order volumes, launches, special campaigns or peak dates, preparation may take a little longer.
2. Available shipping areas
We currently ship to the following areas:
Mainland Spain
Balearic Islands
France
Germany
We do not currently ship to:
Canary Islands
Ceuta
Melilla
United Kingdom
other international destinations not expressly listed at checkout
If your destination is not available during the purchasing process, this means we do not currently offer shipping to that area.
3. Delivery times and shipping costs
Delivery times are estimates and may vary depending on the destination, product availability, when the order is placed and the logistics provider.
Shipping costs are calculated automatically at checkout based on the destination and total order value. The final shipping cost will always be displayed before the purchase is confirmed.
Mainland Spain
Standard shipping
Estimated delivery time: 3 to 5 business days
0,00 € – 19,99 €: 3,99 €
20,00 € – 59,99 €: 4,99 €
60,00 € – 109,99 €: 5,99 €
From 110,00 €: 6,99 €
Express shipping
Estimated delivery time: 1 to 2 business days
0,00 € – 59,99 €: 5,99 €
60,00 € – 109,99 €: 7,49 €
From 110,00 €: 8,99 €
Balearic Islands
Standard shipping
Estimated delivery time: 3 to 5 business days
0,00 € – 59,99 €: 5,99 €
60,00 € – 109,99 €: 7,49 €
From 110,00 €: 9,99 €
We do not currently offer express shipping to the Balearic Islands.
France and Germany
Standard shipping
Estimated delivery time: 3 to 5 business days
0,00 € – 59,99 €: 11,99 €
60,00 € – 109,99 €: 14,99 €
From 110,00 €: 18,99 €
We do not currently offer express shipping to France or Germany.
The times stated are estimates and may be affected by external issues, public holidays, periods of high demand, weather conditions, carrier issues or circumstances beyond YUGENZO’s control.
4. Shipping costs
Shipping costs will always be displayed during checkout before the purchase is completed.
In certain circumstances, promotions or campaigns, YUGENZO may offer special shipping conditions, such as free shipping or discounts on transport costs.
Any special shipping conditions will be clearly stated during the purchasing process.
5. Order tracking
Once your order has been shipped, you will receive an email confirmation with the available tracking information, provided the logistics provider supplies that information.
Tracking information may take a few hours to update after the label is generated or the carrier collects the parcel.
6. Delivery address
Customers are responsible for providing a correct, complete and up-to-date shipping address.
YUGENZO is not responsible for delays, failed deliveries or issues arising from incomplete, incorrect or outdated information.
If you notice an error in the address after placing your order, please write to us as soon as possible at:
hello@yugenzo.com
We will try to help, but cannot guarantee changes if the order has already been prepared or shipped.
7. Delivery issues
If your order is unusually delayed, does not arrive within the reasonably expected time or you notice any delivery issue, you can write to:
hello@yugenzo.com
We will review each case with due care and, where appropriate, contact the logistics provider to try to resolve the issue.
8. Orders returned by the carrier
If an order is returned for reasons beyond YUGENZO’s control—for example, repeated absence, refusal of the parcel, an incorrect address or inability to deliver—we may contact you to arrange another shipment.
In that case, additional reshipping costs may apply.
If the customer decides not to receive the order again, we may process a refund for the products once the parcel has been returned to us, deducting the associated shipping and return costs where applicable.
9. International shipping, taxes and customs
We currently offer international shipping only to countries shown as available during the purchasing process.
For France and Germany, shipping costs will be displayed at checkout according to the total order value.
If shipping to destinations outside the European Union or areas subject to customs procedures becomes available in the future, customers will be responsible, where applicable, for any customs costs, local taxes, duties or additional charges applicable at the destination.
10. Contact
If you have any questions about your shipment, you can write to:
hello@yugenzo.com