Privacy

Privacy Policy

Last updated: March 21, 2026

At YUGENZO, we value discretion, clarity, and care in every part of the experience, including how we handle your data.

This Privacy Policy explains what information we collect, how we use it, and what rights you have over it when you visit our website, make a purchase, contact us, or interact with our services.

1. Data Controller

The controller responsible for processing your data is:

YUGENZO
Sants 133, 2º1ª
08028 Barcelona, Spain
hello@yugenzo.com

Our store is hosted on Shopify, which provides us with the e-commerce platform we use to operate.

2. What information we collect

We may collect and process the following personal data:

name and surname
email address
billing and shipping address
phone number
information related to your orders, payments, returns, or exchanges
information about your browsing and use of the website, such as IP address, browser, device, and pages visited
any other information you provide us when contacting us

3. How we collect your data

We collect personal data when:

you make a purchase
you fill out a form
you subscribe to communications
you contact us by email or other means
you browse our website
you accept the use of cookies or other similar technologies

4. How we use your data

We use your personal data to:

manage orders, payments, shipping, returns, and customer service
communicate with you about your purchase or inquiries
improve website navigation, performance, and experience
prevent fraud, misuse, or unauthorized activities
comply with our legal obligations
send you commercial communications, only when there is a legitimate basis to do so

5. Legal basis for processing

We process your data when necessary to:

perform a contract with you, for example by processing a purchase
comply with a legal obligation
pursue a legitimate interest, such as improving our services or preventing fraud
manage commercial communications, when you have given your consent or when permitted by law

6. Who we share your data with

We may share your data with third parties involved in the operation of the store, only to the extent necessary to properly provide the service.

These may include:

Shopify, as the e-commerce platform provider
payment providers
logistics and shipping operators
technical, analytical, or customer service tools
public authorities or bodies, when there is a legal obligation

We do not sell your personal data to third parties.

7. Shopify

Our store is hosted on Shopify. This means that certain information necessary for the operation of the website, order management, or technical processing may also be processed by Shopify.

You can find more information about how Shopify processes personal data in its own privacy policy.

8. Cookies and similar technologies

We use cookies and similar technologies to:

enable the basic operation of the website
remember certain preferences
analyze website usage
improve the browsing experience
manage consent preferences, where applicable

You can find more information in our Cookie Policy or manage your preferences using the options available on the site.

9. Data retention

We will retain your data for as long as necessary to:

manage your relationship with us
process orders, returns, or issues
comply with tax, accounting, or legal obligations
resolve potential claims
maintain reasonable records of business activity

When the data is no longer necessary, we will securely delete or anonymize it.

10. Your rights

Where applicable, you may exercise the following rights:

access to your personal data
rectification of inaccurate data
deletion of your data
objection to processing
restriction of processing
data portability
withdrawal of consent, when processing is based on it

To exercise any of these rights, you can write to us at:

hello@yugenzo.com

You can also file a complaint with the competent data protection authority if you believe that the processing of your data is not appropriate.

11. Security

We adopt reasonable technical and organizational measures to protect your personal data. However, no system can guarantee absolute security, so we recommend that you do not send us especially sensitive information through insecure channels.

12. Third-party links

Our website may contain links to external sites. We are not responsible for their privacy policies or content. We recommend reviewing their terms before providing any personal data.

13. Minors

Our services are not aimed at minors. We do not knowingly collect personal data from minors. If you believe that a minor has provided us with information, you can write to us to request its deletion.

14. Changes to this policy

We may update this Privacy Policy to reflect legal, technical, or store operational changes. We will always publish the current version on this page, indicating the date of the last update.

15. Contact

If you have any questions about this Privacy Policy or the processing of your data, you can write to us at: