Shipping
Shipping
Last updated: May 13, 2026
At YUGENZO, we prepare each order with the same care we put into designing our products. Below you will find general information about preparation, shipping areas, timeframes, costs, and tracking.
1. Order Preparation
Orders are prepared Monday through Friday, excluding holidays.
We try to process them as quickly as possible. As a general guideline, order preparation may take between 1 and 2 business days from payment confirmation.
During periods of higher volume, product launches, special campaigns, or key dates, preparation may take a little longer.
2. Available Shipping Areas
We currently ship to the following areas:
Mainland Spain
Balearic Islands
France
Germany
At this time, we do not ship to:
Canary Islands
Ceuta
Melilla
United Kingdom
other international destinations not expressly indicated at checkout
If your destination does not appear as available during the checkout process, it means we do not currently offer shipping to that area.
3. Shipping Timeframes and Costs
Delivery times are estimates and may vary depending on the destination, product availability, time of order, and logistics provider.
Shipping costs are calculated automatically during checkout based on the destination and the total order amount. The final shipping cost will always be displayed before confirming the purchase.
Mainland Spain
Standard shipping
Estimated timeframe: 3 to 5 business days
€0.00 – €19.99: €3.99
€20.00 – €59.99: €4.99
€60.00 – €109.99: €5.99
From €110.00: €6.99
Express shipping
Estimated timeframe: 1 to 2 business days
€0.00 – €59.99: €5.99
€60.00 – €109.99: €7.49
From €110.00: €8.99
Balearic Islands
Standard shipping
Estimated timeframe: 3 to 5 business days
€0.00 – €59.99: €5.99
€60.00 – €109.99: €7.49
From €110.00: €9.99
We do not currently offer express shipping to the Balearic Islands.
France and Germany
Standard shipping
Estimated timeframe: 3 to 5 business days
€0.00 – €59.99: €11.99
€60.00 – €109.99: €14.99
From €110.00: €18.99
We do not currently offer express shipping to France and Germany.
The indicated timeframes are estimates and may be affected by external issues, holidays, periods of high demand, weather conditions, carrier issues, or circumstances beyond YUGENZO's control.
4. Shipping Costs
Shipping costs will always be displayed before completing the purchase, during the payment process.
In certain cases, promotions, or campaigns, YUGENZO may offer special shipping conditions, such as free shipping or discounts on shipping costs.
Special shipping conditions, if any, will be clearly indicated during the purchase process.
5. Order Tracking
Once the order has been shipped, you will receive an email confirmation with the information available for tracking, provided that the logistics provider makes such information available.
Tracking may take a few hours to update from the time the label is generated or the carrier picks up the package.
6. Delivery Address
It is the customer's responsibility to provide a correct, complete, and up-to-date shipping address.
YUGENZO is not responsible for delays, failed deliveries, or issues arising from incomplete, incorrect, or outdated information.
If you detect an error in the address after placing the order, write to us as soon as possible at:
We will try to help you, although we cannot guarantee changes if the order has already been prepared or shipped.
7. Delivery Issues
If your order experiences an unusual delay, does not arrive within the expected reasonable timeframe, or you detect any issue with the delivery, you can write to us at:
We will review each case with the necessary attention and, when appropriate, contact the logistics provider to try to resolve the issue.
8. Orders Returned by the Carrier
If an order is returned for reasons beyond YUGENZO's control —for example, repeated absence, refusal of the package, incorrect address, or inability to deliver—, we may contact you to coordinate a new shipment.
In that case, additional reshipping costs may apply.
If the customer decides not to receive the order again, we can process the refund of the product amount once the package is received back, deducting, when appropriate, the associated shipping and return costs.
9. International Shipping, Taxes, and Customs
We currently only ship internationally to the countries indicated as available during the purchase process.
For France and Germany, shipping costs will be displayed during checkout based on the total order amount.
In the event that shipping to destinations outside the European Union or areas subject to customs procedures is enabled in the future, the customer will be responsible, when appropriate, for any possible customs costs, local taxes, duties, or additional charges applicable at the destination.
10. Contact
If you have any questions related to your shipment, you can write to us at: